Frequently asked questions
Quick answers about purchases, downloads, licenses and profiles.
General
How do I contact support?
Open a ticket in the support center. Tickets are linked to your account, so we can check orders and licenses securely.
Orders & payment
When do I get my product?
Immediately after your payment is confirmed by the payment provider. Everything appears in Dashboard → Library and you receive an email confirmation.
Which payment methods can I use?
Checkout runs on our payment provider. The available methods are shown on the payment page and depend on your country. Nox never sees or stores your card details.
Can I get a refund?
Digital content is delivered immediately, which is why you agree at checkout that the right of withdrawal expires on delivery. If something doesn't work, open a support ticket — see the Refund Policy for details.
Downloads
Where do I download programs I bought?
In Dashboard → Library or in the download center. Download links are generated for you personally and expire after a few minutes, so always start downloads from the website.
Licenses
How do I activate Crosshair Nox Premium?
Copy your code from the library, open Crosshair Nox → Premium, paste it and click “Aktivieren” (the app is in German).
TTmails
What happens when my TTmails plan ends?
Your existing addresses keep working, but your company can't create new ones until you renew. Buying a plan again extends your access.
Bio profiles
Is a bio profile free?
Yes. Every account can create a profile with links, socials, avatar, background and basic effects. Bio Premium unlocks extra options such as the music player.